Frequently Asked Questions

Product information

Orders

Returns & Refunds

Shipping

Payment

Warranty

Product Information

How long does the sweat-blocking effect last?

The sweat repellency properties of the outer layer of the fabric are built on nanotechnology-based molecular reactions within the fabric itself, not spray-on chemicals. So even after 100 washes, significant sweat repellency remains an intrinsic property of the fabric.

The shirt is water repellent on the outside. How can it be cleaned in a washing machine? Doesn’t the water just bounce off?

While the shirt may be water repellent, dirt, dead skin and other microscopic particulates can still stick to it in some cases. Water will simply remove the adherent gunk that happens to attach to the outer layer over time. Of course, the inside of the shirt is water absorbent, so detergent has the typical cleaning effect here.

Are the shirts water-proof?

No, they are water repellent. If they were water-proof, they wouldn’t be breathable and you would not be able to cool off your body or evaporate the accumulated sweat. You would literally be swimming in your own sweat.

Water-proof and water repellent, what’s the difference?

Waterproof means that no water can go through at all regardless of the pressure applied. This usually involves sealing the fabric with a water impenetrable membrane. Doing this however sacrifices breathability and also significantly reduces the stretchability of the fabric and this is unacceptable for an undershirt. Ever try taking off a non-stretchable sweat-soaked undershirt? Not a pleasant task. And being able to rid yourself of sweat through evaporation with the help of breathable fabric is essential to keeping cool.

Water repellency means that water beads off the fabric and is prevented from going through, but water vapor and gases can still pass. However, if the pressure of the water is high enough, e.g., if the water hits the fabric at a high velocity, it will pass through. This is obviously not a problem as far as blocking sweat is concerned unless of course, you shoot out sweat drops at speeds faster than raindrops in a thunderstorm.

Are the shirts oil-repellent?

They are oil-repellent to some degree. Oil from the skin is primarily absorbed into the inner sweat-absorbent layer of the fabric, where it stays until washed.

How do I wash a Nanodri shirt?

Wash in water under 40 degrees C and line dry. You will find that by the time your shirt comes out of the spin dry cycle of your wash, its already nearly dry!

Does the shirt require any special treatments such as ironing or special detergents to make it work?

No, you treat the shirt as you would any other shirt. No ironing or special detergents or treatments necessary.

Are there any things I should not do regarding the shirts?

The only major thing to avoid is the use of fabric softener, which may decrease the effectiveness of the water repellency effect. Also, while dry cleaning may not harm the shirt’s effectiveness, it is best not to dry clean just to be safe.  It is also unnecessary.

Are the undershirts see-through?

NanoDri Sweat-blocking undershirts are thin enough to wear under regular t-shirts or button-downs, but thick enough to not be see-through; thus, you can either wear the shirts as you would a traditional undershirt or on their own or with an open button-down shirt.

Do the shirts block sweat from coming through all over, or only in the underarms?

The shirts have all-over protection.

Is the fabric safe?

NanoDri fabrics are EPA and FDA compliant.  We use similar chemicals as some of the major clothing labels that sell water repellent jackets and other outer garments. The difference is in the patented fabric processing, which is where our Japanese partners come in. We can make very thin stretchy materials water repellent and have the effect retained through more than 100 washes.

Returns & Refunds

WHAT IS YOUR RETURNS POLICY?

We offer free returns within 30 days in Norway and the EU, and 30 days return policy worldwide. Choose between a refund or + 10% store credit.

HOW LONG DO I HAVE TO RETURN AN ITEM?

30 days free return in Norway and EU, and 30 days worldwide per payment.

HOW MUCH DOES IT COST TO RETURN AN ITEM?

Free in Norway and EU within 30 days. International returns must be covered by the customer.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Within 30 days.

HOW CAN I TRACK THE STATUS OF MY RETURN?

You will get a tracking number, and if you have more questions you can always contact our support team.

HOW DO I RETURN AN ITEM/ RETURNS LABELS

Complete the return form and include it in your return. Get your return label by emailing us at return@nanodri.com. Choose from a refund or + 10% store credit.

CAN I EXCHANGE AN ITEM?

Yes. Just fill in the Exchange form.

I WANT TO RETURN A PRODUCT BUT LOST MY DELIVERY NOTE

Email us at return@nanodri.com and receive a copy of your delivery note and a return label.

Warranty

WHAT DOES THE WARRANTY COVER?

We are following the Norwegian “Act relating to consumer purchases”. This covers production faults or wrong shipping.

HOW DO I DETERMINE WARRANTY PERIOD?

The warranty period is 2 years.

Orders

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Shipping

Do you offer free delivery?

Yes, all orders above €99 will be shipped for free.

When will my package arrive?

Your package should arrive within 4-6 business days. However, delays with the courier company do occasionally happen.

Please have a look at the “Your order was shipped” email to check your tracking link. Keep in mind that it can take over 48 hours before the tracking page shows any info.

IF YOUR PACKAGE HASN’T ARRIVED WITHIN 8 WORKING DAYS, PLEASE FOLLOW THESE STEPS:

  1. Check your order confirmation email for the address we shipped your order to. Is it 100% correct?
  2. Please contact us and tell us if there’s any problem with your address. Our awesome customer service team will then get in touch with the courier company to change the address if possible, or send you a replacement package if rerouting is not possible.
  3. If your address is correct, but your package seems stuck please contact us and we will try to get more info from the courier. If they somehow lost the package, we will ship a replacement package immediately.

Thank you for your patience!

Payment

How does Pay later work?

Once your order’s confirmed, you’ll receive an email with payment instructions within two days from Klarna. You’ll then have [14/30] days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com

How does Pay later in 3 work?

Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each installment will automatically be collected from the debit or credit card you entered at checkout. Your first installment will be collected when your order is confirmed by Nanodri Europe and installments 2 and 3 are scheduled 30 and 60 days later, respectively.

How does Slice it work?

Spread the cost of your purchase into equal monthly payments with 22% interest. Slice it is a promotional plan on the Klarna Account.

Am I eligible for Pay Later, Pay Later in 3 or Slice it?

To use Pay later, Pay Later in 3 or Slice it you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

Will a credit search take place against me?

Klarna may run so-called unrecorded inquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Nanodri Europe AS run credit searches against you that could impact your credit rating.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card. What happens if I cancel or return my order? As soon as Nanodri Europe have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders, you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very important, that you give us the correct details, as otherwise, you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Nanodri Europe. All transactions take place via connections secured with the latest industry-standard security protocols.

Have you received my payment?

If you pay by card, Nanodri Europe will confirm your order right away. If paying by Pay Later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

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